This Refund & Returns Policy explains how Hellstr (“we”, “us”, “our”) handles returns, exchanges, and refunds for purchases made at hellstroutlet.com

1) Return window & eligibility

  • Return window: 14 days from the date of delivery.
  • Condition: Items must be unused, unwashed, with tags attached and in original packaging.
  • Proof of purchase: Order number or receipt is required.

2) Non-returnable items

  • Items marked as final sale or non-returnable at checkout.
  • Gift cards and digital items.
  • Worn, washed, altered, or damaged items (including odors, stains, pet hair, or lint).
  • Custom/personalized items (if applicable).

3) How to start a return

  1. Email us at support@hellstroutlet.com with subject “Return Request + Order #”.
  2. Tell us which item(s) you want to return and the reason.
  3. We’ll reply with a Return Merchandise Authorization (RMA) and the return address.
  4. Pack the item securely and include your order number inside the parcel.

4) Return shipping costs

If the return is due to a change of mind, wrong size, or similar, return shipping is paid by the customer. If we made a mistake or the product is defective, we will cover reasonable return shipping costs or provide a prepaid label (where available).

5) Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • Approved refunds are issued to your original payment method.
  • Please allow 5–10 business days after approval for your bank or card issuer to post the refund.

6) Exchanges (size/color)

Need a different size or color? Email support@hellstroutlet.com If the requested item is in stock, we’ll arrange an exchange; otherwise, we can issue a refund or store credit according to your preference.

7) Damaged, defective, or wrong item

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and your order number. We’ll prioritize a replacement or a refund and cover associated return shipping where applicable.

8) International orders

  • Duties, taxes, and import fees paid at delivery are typically non-refundable. Check with your local customs office.
  • When returning, please mark the parcel as “Returned Goods” to avoid additional customs charges.

9) Late or missing refunds

  1. Check your bank account or card statement again.
  2. Contact your bank/card issuer—processing can take time.
  3. If you still have issues, email us at support@hellstroutlet.com

10) Questions

For any questions about returns or refunds, reach us at support@hellstroutlet.com

Your statutory rights (where applicable) are not affected by this policy.

We are not officially affiliated with the Hellstar brand. All products are authentic and sourced from verified third-party suppliers.